Política de envío
We ship from warehouses in the United States, Canada, the United Kingdom, Australia, Japan, Spain, Italy, Poland, Mexico, and other regions. Whenever inventory is available, your order will be fulfilled from a nearby warehouse.
Shipping at a Glance
| Shipping Information | Details |
|---|---|
| Processing Time | Usually 1–2 business days |
| Local Delivery | Usually 4–7 business days after dispatch |
| Alternative Warehouse Delivery | Usually 5–12 business days |
| Free Shipping | Available on orders over $99 |
| Taxes and Duties | Included in the total shown at checkout |
| Shipping Protection | Replacement or refund for lost or damaged shipments |
| Returns | Local return addresses available in supported regions |
1. Processing and Delivery
Most orders are dispatched within 1–2 business days.
When a product is available at a nearby warehouse, delivery usually takes 4–7 business days after dispatch.
If local inventory is unavailable, we may ship from the nearest warehouse with available stock. Delivery may take 5–12 business days, but no additional shipping charge will be added after checkout.
Delivery times are estimates and may vary depending on your location, inventory availability, holidays, weather, or or courier delays.
2. Shipping Costs, Taxes and Duties
We offer free standard shipping on orders over $99.
For orders under $99, the shipping fee will be clearly displayed at checkout.
The total shown at checkout includes all applicable taxes and import duties. You won’t be asked to pay additional customs duties or import taxes when your order arrives.
Checkout is processed in USD. Your bank or payment provider may charge a currency-conversion or international transaction fee, which is not collected by ASMAX.
3. Tracking and Fulfillment
Once your order ships, you’ll receive a confirmation email with tracking information. Tracking is also available in your ASMAXWorld account under My Orders.
Orders may be delivered by Amazon Logistics, DHL, UPS, DPD, or another regional carrier.
Some orders are fulfilled through Amazon FBA. Tracking information or shipping packaging may therefore reference Amazon, and products may arrive in standard, Amazon-branded, or unbranded boxes.
If items are stored in different warehouses, your order may arrive in separate shipments. Each shipment will have its own tracking information, with no additional shipping charge.
4. Order Changes, Delays and Cancellations
If your order has not shipped, contact us as soon as possible to request an address change or cancellation.
Once an order is in transit, the delivery address normally cannot be changed and the order cannot be canceled.
If a significant delay occurs before dispatch, we’ll provide an updated timeline. You may choose to continue waiting or cancel the unshipped order for a full refund.
5. Lost, Damaged or Incorrect Orders
If your shipment is confirmed lost, we’ll arrange a replacement or refund.
If an item arrives damaged, incorrect, or incomplete, email support@asmaxworld.com with your order number and photos. We’ll arrange-help resolve the issue and arrange a replacement when appropriate.
If delivery fails because of an incorrect address, refusal, or repeated unsuccessful delivery attempts, return shipping costs may be deducted from the refund.
6. Returns and Support
Eligible products can be returned within 30 days in accordance with our Refund Policy. Local return addresses are available in supported regions.
Please contact us before sending a return so we can provide the correct return address and instructions.
For shipping or delivery questions, contact: