To use voice control effectively, please follow these tips: 1.Use the exact wake word: “Hi Max”. Variations like “Hey Max” may not be recognized.
2.Wait for the device to respond before speaking your command — don’t combine the wake word and command in one sentence.
3.When not connected to a phone, only offline voice commands are available. Supported languages: English, Spanish, and Japanese. Offline commands are fixed and cannot be customized.
4.When connected to a phone, “Hi Max” can trigger your phone’s voice assistant (like Siri or Google Assistant), supporting a full range of actions in your phone’s system language. → You can disable this feature anytime in the ASMAXWorld App.
How can I listen to the same music as my passenger on ASMAX?
Currently, ASMAX devices support music playback only through each individual device’s connection to their own phone.
Music sharing between two ASMAX units is not supported at this time.
We’ve passed your request on to our software engineering team, and we’re exploring the possibility of adding this feature in future updates.
What is the difference between group mode and free mode?
Group Mode is a private channel needing group mesh connection first; while Free Mode is an open channel without such a requirement.To join your team in Free Mode, simply say "Free mode" or press the intercom button when you're in the intercom range.
How to switch the voice broadcast of the device?
The app offers device languages in multiple countries, including English, German, Italian, French, Spanish, Japanese, Chinese, Korean, and Russian, which can be switched in the app.
What is the function of Music as background volume in the app?
In intercom mode, music will serve as background sound.
What's the warranty?
ASMAX provides 2 years warranty from the date of purchase and provides support for any issues.
ASMAXWorld App
I can't register my account on the ASMAXWorld App.
Please ensure the following: 1.Your password is 6–16 characters with both numbers and letters (no symbols). 2.Check for typos in your email. 3.Look in your spam/junk folder for the verification code.
Still not working? Contact us directly!
Where can I download the ASMAXWorld app?
Search for “ASMAXWorld” on the App Store or Google Play to download the latest version.
What can I control with the app?
Customize LED lights, group intercom settings, music EQ, call handling, and more.
Is the app multilingual?
Yes. The ASMAX app supports multiple languages and continues to expand global support.
Can I update firmware through the app?
Yes. Our products support over-the-air (OTA) firmware updates via the app.
For step-by-step instructions, please visit our YouTube channel.
Orders & Shipping
Shipping & Delivery
Most orders arrive within 3–7 business days. Pre-orders may take longer depending on stock availability.
Do you offer free shipping?
Yes! Orders over $99 qualify for free shipping. For orders under $99, shipping fees will be shown at checkout.
Which countries do you ship to?
We currently ship to the United States, Canada, United Kingdom, Germany, France, Spain, Italy, and Japan.
Please note: Some products may not be available for delivery in certain regions. For full details, please refer to our Shipping & Delivery Policy page.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy.
For full return instructions and conditions, please visit our Return Policy page.
What does the 2-year warranty cover?
Our warranty covers repair, replacement, or technical support for issues caused by material or workmanship defects under normal use. For full instructions and conditions, please visit our Return Policy page.
What if my item arrives damaged or defective?
Please contact us within 7 days of delivery at support@asmaxworld.com with photos or videos, and we’ll assist you right away.
Still have questions? Send us a message.
To better assist you, please provide the order number (including Amazon order) in your email if you have already placed an order.
