This usually happens when the app or firmware is not up to date.

• Make sure your ASMAX WORLD App is updated to the latest version
  
• Update your headset firmware, as older versions may not support ASMAX MODE

This is usually caused by server region mismatch.

• Ensure all riders select the same server region in “My Settings”
  
• Users must be on the same region to join and communicate

This is usually related to phone background restrictions.

• Check if the ASMAX WORLD App has required permissions enabled
  
• Make sure the app is not being closed by system battery optimization or background management

No. ASMAX MODE only works between ASMAX devices.

To connect with other brands, please use CloudTalk Mode, which operates via mobile network.

Data is only used when network communication is active.

Usage is similar to standard voice communication apps.

CloudTalk Mode connects your team over mobile data, so there’s no distance limit — as long as your network is stable.
It allows up to 50 riders to talk together, and only requires sharing a Room ID — no pairing or searching needed.
In comparison, Group Mode and Free Mode use Bluetooth or Mesh, which have distance, brand, and group size limitations.

Yes, all ASMAX models (F1, Z1, S1) support CloudTalk Mode.
However, for S1 Android users, please note:
To use CloudTalk Mode, you must first disconnect your intercom from the app.
This is a temporary process — we are working to unify the experience across all models in future updates.

Yes. CloudTalk Mode is designed to work across different brands.
Whether your team uses ASMAX models (F1, Z1, S1) or other intercom brands, everyone can connect through CloudTalk.
It breaks traditional brand limitations — just share a Room ID and ride connected.

1.Download the latest version of the ASMAX WORLD app from your app store.
2.Ensure all users select the same region (e.g., USA, Spain) in the app settings.
3.Choose CloudTalk Mode, a Room ID will be generated automatically.
4.Share the Room ID with your team — they can join instantly by entering the ID.

If the ASMAX device cannot connect to an SB6X while team communication is active, please switch the device to standby mode first before pairing.

Follow these steps:

1. Briefly press the intercom button on the ASMAX device to switch to standby mode.
   
2. In standby mode, activate Universal Pairing mode and pair with the SB6X.
   
3. After hearing the voice prompt “Universal Connected,” double-click the function button to start communication.
   
4. Once connected, briefly press the intercom button again to return to team communication mode.
   

After completing these steps, intercom communication between multiple devices can resume normally.

Please follow these steps:

1. First, create a team communication group between the ASMAX devices.
   
2. Put the SB6X you want to connect into pairing mode.
   
3. On the ASMAX device, activate Universal Pairing mode and pair it with the SB6X.
   
4. When you hear the voice prompts “Connecting device” and “Universal Connected,” the connection is complete.
   
5. After pairing, double-click the function button on the ASMAX device to start communication.
   
6. If needed, repeat the same steps for additional ASMAX devices and SB6X units.
   

Notes:

• Always initiate the connection from the ASMAX device side.
  
• After Universal Pairing is completed, you must double-click the function button to begin communication.

Yes.

First, create a team communication group between the ASMAX devices.

Then, pair each ASMAX device individually with an SB6X using Universal Pairing mode.

Please note that Universal Pairing with other intercom brands works as a one-to-one connection.

This means each SB6X requires its own ASMAX device for bridging.

Examples:

• 2 SB6X units → 2 ASMAX devices required
  
• 3 SB6X units → 3 ASMAX devices required
  

Additional notes:

• F1 / Z1 support up to 10 riders in team communication
  
• S1 supports up to 8 riders in team communication

There is a latch near the button on the top of the mount. Press and hold the latch while sliding the mount to remove it.

1.Make sure both the App and device firmware are updated to the latest version.
2.The rider and passenger devices must enter a new Group Mode (no third-party device connected).
3.Play music on the paired smartphone.
4.Double-press the Function Button on the device to start sharing music.
5.Press the Intercom Button once to stop sharing.

To use voice control effectively, please follow these tips:
1.Use the exact wake word: “Hi Max”. Variations like “Hey Max” may not be recognized.

2.Wait for the device to respond before speaking your command — don’t combine the wake word and command in one sentence.

3.When not connected to a phone, only offline voice commands are available. Supported languages: English, Spanish, and Japanese. Offline commands are fixed and cannot be customized.

4.When connected to a phone, “Hi Max” can trigger your phone’s voice assistant (like Siri or Google Assistant), supporting a full range of actions in your phone’s system language.
→ You can disable this feature anytime in the ASMAXWorld App.

Group Mode is a private channel needing group mesh connection first; while Free Mode is an open channel without such a requirement.To join your team in Free Mode, simply say "Free mode" or press the intercom button when you're in the intercom range.

The app offers device languages in multiple countries, including English, German, Italian, French, Spanish, Japanese, Chinese, Korean, and Russian, which can be switched in the app.

In intercom mode, music will serve as background sound.

ASMAX provides 2 years warranty from the date of purchase and provides support for any issues.

Please ensure the following:
1.Your password is 6–16 characters with both numbers and letters (no symbols).
2.Check for typos in your email.
3.Look in your spam/junk folder for the verification code.

Still not working? Contact us directly!

Search for “ASMAXWorld” on the App Store or Google Play to download the latest version.

Customize LED lights, group intercom settings, music EQ, call handling, and more.

Yes. The ASMAX app supports multiple languages and continues to expand global support.

Yes. Our products support over-the-air (OTA) firmware updates via the app.

For step-by-step instructions, please visit our YouTube channel.

We offer a 30-day return policy.

For full return instructions and conditions, please visit our Return Policy page.

Our warranty covers repair, replacement, or technical support for issues caused by material or workmanship defects under normal use.
For full instructions and conditions, please visit our Return Policy page.

Please contact us within 7 days of delivery at support@asmaxworld.com with photos or videos, and we’ll assist you right away.

It’s easy! Simply create an account or log in to your existing one — you’ll automatically start earning ASMAX Points with every purchase.

You can find all the details, including how to redeem points and our latest reward offers, on our ASMAX Points Page.

Not at all! We regularly run Double Points or even Triple Points events, so you can earn rewards faster. You can also collect points by joining other ASMAX activities or completing simple tasks — not just through shopping!

The points from that order will be deducted after your refund is processed.

Please contact us at support@asmaxworld.com, and we’ll be happy to help.

No, ASMAX Points are non-transferable and have no cash value.

ASMAX reserves the right to adjust or cancel points in cases of suspicious activity, such as placing large orders just to request refunds.